Mac Tools
Mac Tools Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mac Tools has 1.6 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Are shiny, Love the tools, Replacement parts.
Cons: Hard to find, Hate the salesman, Junk.Recent recommendations regarding this business are as follows: "Don’t do business with Dan Robertson", "Buy MAC tools", "Don't buy anything from Mac tool", "Have phone number for you to speak to someone about complaints.", "Purchase Snapon & Matco —real reputable companies with real warranties.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mac Tools has 1.6 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Are shiny, Love the tools, Replacement parts.
Cons: Hard to find, Hate the salesman, Junk.Recent recommendations regarding this business are as follows: "Don’t do business with Dan Robertson", "Buy MAC tools", "Don't buy anything from Mac tool", "Have phone number for you to speak to someone about complaints.", "Purchase Snapon & Matco —real reputable companies with real warranties.".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Russell Springs, Kentucky
Payment
I owe $495 and let my driver Dan Robertson know I wouldn't be available today due to car issues, and to his response was a *** and threw out some criticism, which was not appropriate. I will no longer speak or do business with him again. I would like to be able to pay my remaining balance, but I will not go through.
- Love the tools
- Hate the salesman
Preferred solution: Just pay bill else where
User's recommendation: Don’t do business with Dan Robertson
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA “Lifetime” warranty replacement tool
I returned a 1/4 driver to the company for repair or replacement. The tool was well over 30 years old, and I provided no proof of purchase.
To my delight, MAC Tools has sent me a new replacement at no charge. Just incredible! My deepest thanks for this kind of service.
Frank W. Zadina
User's recommendation: Buy MAC tools
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour speaker sucks
I have the camo Bluetooth speaker with flashlight and I can't trun the volume up or down it's not loud
User's recommendation: Don't buy anything from Mac tool
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Tools sent in for warranty
Sent in 15/16 -1/2 drive impact swivel socket and a broken punch to be covered under warranty over a month ago and haven't heard a word!
User's recommendation: Have phone number for you to speak to someone about complaints.
Need help with sales man not running my payments
The truck sales man its not running my payments and threats me with sending me to collections so Ill like to get another way to pay
Preferred solution: I good sales man
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible warranty & customer service
I broke an impact socket without an impactthey want you to pay to send defective socket before the send a replacement.I offered to send picturesbut thats not good enough.So much for a warrantywhy pay so much for disposable tools when Harbor Freight is local & stands behind their warranty.Its makes sense that Orlando,Fl doesnt have a Mac truck it would be frustrating to drive around in crazy traffic and have to deal with pissed of customers & warranty issues all day long.
- Are shiny
- Terrible customer service & warranty
User's recommendation: Purchase Snapon & Matco —real reputable companies with real warranties.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged tools
I got a headache just by listening to a machine a MAC truck its hard to find to get my tools replaced and Im not going to pay to send them tools to get replaced hopefully I see a tool truck and get them replaced. I sure wont buy any products anymore.
Preferred solution: Get my tools replaced
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wasilla, Alaska
Hybrid Work light replacement charger and base
Super reinforced rubberized hi-vis hybrid work light is My favorite. Nice and bright and indestructible, easy to hold and use with the base, lasts forever. Without the magnetic cable and charger base it's useless..
Wondering if there is a warranty or replacement option for my hybrid Work light blaze orange. I can't find the charger cable or base
- Replacement parts
- Hard to find
Preferred solution: Charger cable and base for your hybrid work light, hi-vis
User's recommendation: Call during business hours
Need warranty my 1/2 gun
Send my 1/2 inch impact for warranty with this Mac truck guy name Michael. Wait for 1 month and didnt fix the issue.
I also bought a $100 hammer to show my appreciation and still screw me up. I tried to phone and text him and he wont answer anymore. Mac tool suck dont buy.
Buy Snap On instead. Customer service is amazing.
- Junk
Preferred solution: After what happen. I don’t need *** all with Mac
User's recommendation: Don’t buy Mac
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty tools
So I work at a shop that had a truck coming weekly then they stop coming now we are on 2 years without a truck and theres 6 tech with a lot of Mac tools and we cant get them to come to the shop at all I was told to send in my broken tools. So after emailing back and forth I was told I need to pay to send them in and we feel that we paid for the warranty when we bought the tools we should not be paying it again I bought a locking flex head 1/2 ratchet about 3 weeks before we didnt have a truck come and it broke well I already paid almost 400 for it and it would cost 35 to send just that one tool so with everything I need fix it would cost 400 dollars to send it also theres a few other guys that have the same issue so I would stay away from Mac dont buy anything from them they have the worse customer service I emailed them and didnt get a response back for a few months. Iv bought from them for 10 years I worked at a few shops and always had a Mac truck come to all of them.
Preferred solution: Tools fix and money lost
User's recommendation: Stay Far away
Matawan, New Jersey
Have not seen a tool truck in years, have some broken tools that need replacing I dont even know if mac tools are still in buisenes.
what else is there to say. There is nothing else to say, I am in the same building for 32 years no trucks have been by my location in the past 5-6 years
Richmond, British Columbia
Pissed off customer
Talked to an agent that said someone would contact me the next day. Haven't heard back from anyone all week.
About as reliable as the B.S. warranty don't buy
User's recommendation: Don't buy. Their word means nothing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblems with salesmen
I was hurt at work have been off for doctor and waiting on workmans comp to come threw while I'm off one of your sales guy Mason Olson in jackson Tennessee area came and got my tool box with my laptop tools and a personal protection weapon hand gun was taken my box was at work and locked up I've been off for health problems my stuff was basically stolen
Preferred solution: My stuff back a apology and time to heal get back to work
User's recommendation: Don't use mac tools sales reps are rude and unprofessional
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I am sorry to see you have an item that is not working as you hoped. Please contact the Mac Tools Customer Service Team to see if we can assist in finding you a replacement. Phone- 1-800-622-**** MTCS@***.com Thank you